General

Festival Update

• IMPORTANT: 9/29 Festival Update

Lineup & Schedule

• Who is performing?
• Is there a schedule of performances?

Allowed & Prohibited Items

• What is the bag policy?
• What items are allowed & prohibited?

Health, Safety & Security

• Health, Safety, and Security at South Star

Accessibility

• What ADA and Accessibility accommodations are available at South Star?
• ADA parking and accessible ways to get to/from the festival
• Accessible Festival Entrance
• Where is the ADA Accessibility Center onsite?
• How do I gain access to the accessible viewing areas?
• Wheelchair Accessibility / Where can I charge my power wheelchair?

See all 10 articles

Getting Here & Getting Home

• How do I get to the festival?
• Parking
• What hotel packages are available?

General Info

• What are the dates and hours of South Star Festival?
• Can I leave and re-enter on the same day?
• Is there a current map of the festival grounds?
• Do you have lockers available to rent?
• Where is the lost & found at the festival?
• Family Services

Premium Info: Platinum, VIP, and GA+

• GA+ Welcome Guide
• VIP Welcome Guide
• Platinum Welcome Guide
• Platinum Dining

Tickets

• Ticket and Wristband Policy
• When do tickets ship? How can I update my shipping address?
• Where is the box office? / What are the box office hours?
• Help, I never received my wristband!
• I have lost, damaged, or tightened my wristband. Can I get a replacement?
• Can I upgrade my tickets to GA+/VIP/Platinum?

See all 13 articles

Contact Us

• How do I contact the festival?
• I’m a band/artist. How can I play the festival?
• How can I work at South Star?